Last updated: 12/09/2026

1. About us

RMDY. is a trading name of REMEDY FASHION BUSINESS LIMITED, registered in England and Wales under company number 17365967.

Registered office: Swan Building, 20 Swan Street, Manchester, England, M4 5JW.

Website: www.rmdyclothing.com

Email: info@rmdyclothing.com

In these terms, “RMDY”, “we”, “us” and “our” mean REMEDY FASHION BUSINESS LIMITED. “You” means the person using our website or purchasing from us.

These terms cover use of our website and purchases made by consumers for personal use. Please read them before ordering and keep a copy. Our store is hosted on Shopify, but your purchase contract is with us.

Our registered office is our address for legal correspondence. Please Do Not Use This Address To Return Any Goods, This Will Be Rejected & Returned Back To You. 

2. Placing an order

You must provide accurate contact, billing and delivery details and be authorised to use your chosen payment method. You can check and correct your order before submitting it at checkout.

Submitting an order is an offer to buy the products. Our initial order acknowledgement confirms receipt of your order; it does not, by itself, mean we have accepted it. We accept your order when we send a dispatch confirmation, at which point a contract is formed for the products confirmed as dispatched.

Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an unresolved pricing error, failed payment authorisation, reasonable fraud concerns or a delivery destination we do not serve. If we decline an order, we will tell you and promptly refund any payment collected for it.

Once accepted, we will not change the agreed product or price without your agreement. These terms do not give us a general right to cancel an accepted order at our discretion.

If you notice an error in your order, contact us promptly. We will try to help, although changes may not be possible after processing or dispatch. This does not affect your cancellation rights.

3. Products and descriptions

We aim to describe and photograph products accurately. Screens and lighting can affect how colours appear, and any measurements or fit guidance should be read alongside the relevant product description. These points do not affect your right to receive products that match their description, are of satisfactory quality and are fit for purpose.

Please follow the care instructions supplied with each garment. Damage caused by misuse or failure to follow reasonable care instructions is different from a manufacturing fault and may not qualify for a faulty-goods remedy.

Where a product is a pre-order or has a longer production time, we will explain this and the expected delivery arrangements before you order.

4. Prices and payment

The currency and price payable are shown at checkout. Prices include applicable taxes that we are required to collect. Delivery charges and any other charges we collect are shown before you submit your order.

Available payment methods are displayed at checkout. A payment provider may apply its own terms to the payment service, without reducing our obligations to you as the seller.

We may change prices for future purchases. Price changes do not alter the price of an accepted order.

If we discover a pricing error before accepting your order, we will contact you and give you the choice of proceeding at the correct price or cancelling for a refund. We will not charge an increased price without your agreement.

5. Delivery

Available destinations, charges and expected delivery times are provided before checkout is completed. Any production period is additional to transit time only where this is clearly explained before purchase.

Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order.

If delivery is delayed, we will contact you. Where delivery by an agreed date was essential, you told us this before ordering, or we refuse to deliver, you may have the right to end the contract immediately. In other cases, you can give us an appropriate additional delivery period and cancel if we still fail to deliver. We will refund payments due following cancellation without undue delay.

We remain responsible for goods until they come into your physical possession or that of a person you identify to receive them. A different rule may apply if you independently appoint a carrier that we did not offer.

If a parcel is missing, damaged or appears incorrectly delivered, contact us so we can investigate and resolve the issue. Our obligations to you are not replaced by a courier’s claims process.

For international orders, the checkout or delivery information will explain whether import duties and taxes are collected by us or may be payable separately. Where additional charges cannot reasonably be calculated in advance, we will explain that they may apply before you order. Mandatory consumer rights that apply in your country remain unaffected.

6. Changing your mind

For most goods bought online, you can cancel without giving a reason from the time you place the order until 14 days after the day you, or a person you nominate other than the carrier, receive the goods. For several goods ordered together and delivered separately, this period normally runs from receipt of the last item.

Tell us clearly that you wish to cancel before that period expires. Email info@rmdyclothing.com or write to our registered office. Include your name, order number if available and the items concerned. You may use the cancellation form below, but you do not have to.

You must send the goods back within 14 days after telling us that you wish to cancel. You do not need our permission to exercise this right.

You may inspect and try on clothing as you reasonably would in a shop. Please keep tags and packaging where possible. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the law permits. Missing packaging alone does not automatically remove your cancellation rights. We do not charge a restocking fee for statutory cancellation.

The cancellation right has limited legal exceptions, including genuinely personalised goods or goods made to your individual specifications, and sealed goods genuinely unsuitable for return for health or hygiene reasons after their seal is broken. We will identify any applicable exception before purchase. An ordinary garment printed or produced after ordering is not automatically personalised or excluded from cancellation.

These exceptions do not remove your rights if an item is faulty or not as described. Sale and promotional goods retain their statutory rights.

7. Returning goods and receiving refunds

We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Contact us so we can arrange an appropriate return method. Keep evidence of posting when returning goods.

For statutory cancellation, we refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that you have sent them back, whichever is earlier. Where we have agreed to collect the goods, we refund within 14 days of being informed of cancellation. If no goods have been supplied, we refund within 14 days of being informed of cancellation.

If you cancel the whole order, we also refund the cost of our least expensive standard delivery option. We do not have to refund the extra cost of an upgraded delivery option you selected. For a partial cancellation, any delivery refund will reflect the law and the delivery charge attributable to the cancelled goods.

Refunds are made to the original payment method unless you expressly agree otherwise, without a refund fee. 

Please See Full Return Policy Here > https://rmdyclothing.co/pages/delivery-returns

8. Faulty or incorrectly supplied goods

Your products must be of satisfactory quality, fit for purpose and as described. If there is a problem, contact info@rmdyclothing.com with details and proof of purchase. An order number or other evidence of purchase may be sufficient; an original paper receipt is not essential.

You normally have a short-term right to reject faulty goods for a full refund within 30 days of delivery. After that, you may be entitled to a repair or replacement at no cost, within a reasonable time and without significant inconvenience. If that remedy fails, is unavailable or is not provided as required, you may be entitled to a price reduction or to reject the goods for a refund.

Where a fault appears within the first six months, it is generally presumed to have been present at delivery unless we show otherwise or that presumption is inconsistent with the nature of the goods or fault. Your rights may continue after six months; this is not a six-month warranty limit.

For an agreed statutory rejection refund, we refund without undue delay and within 14 days of agreeing that you are entitled to it. Promotional terms and our voluntary return arrangements do not override these rights.

9. Promotions and discount codes

Promotions apply only to the products, dates and eligibility conditions stated in the offer. Codes must be applied as instructed before payment. Unless the offer says otherwise, discount codes cannot be combined with another promotional discount.

We may change or end an offer for future orders, but this will not retrospectively remove an offer from an accepted order. We may investigate genuine misuse or fraud without restricting lawful returns or cancellations.

3 for 2 offers

Where advertised, add three eligible full-price products to your basket to receive the lowest-priced eligible item free. Sale products do not qualify unless the offer expressly includes them. Other discount codes cannot be combined unless we say otherwise. Checkout shows the discount before payment.

For an agreed change-of-mind return of part of a qualifying group, we recalculate the price of the items you keep using the original prices and the promotion rules disclosed when you ordered. If the remaining items no longer qualify, the promotional saving is removed for that group.

The total refund is the amount originally paid for the group minus the recalculated price of the items kept, less any refund already issued for that group. The refund will not be below zero, we will not charge you an additional payment because of the return, and we will not deduct the same saving twice. Returning all items gives a refund of the full amount paid for those items, subject only to any lawful reduction for excessive handling.

For example, if three eligible £29 tees cost £58, returning one and keeping two gives no item refund because the two retained tees cost £58. Returning two and keeping one gives a total item refund of £29. Returning all three gives a total item refund of £58.

This calculation does not limit remedies for faulty or misdescribed goods. We assess those separately under consumer law.

10. SMS and other marketing

Subscribing to marketing is optional and is not a condition of purchase. Simply providing a telephone number for delivery updates does not mean that you consent to promotional texts.

Where you subscribe to SMS marketing, messages may include product news, offers and promotional checkout reminders. Frequency varies. We do not charge for receiving our messages, although your network provider’s normal charges may apply.

You can unsubscribe using the instructions in the message, including replying STOP where supported, or by emailing info@rmdyclothing.com. We also honour other clear requests to stop marketing. Necessary order and service messages may continue.

Our Privacy Policy explains how we use your information and your marketing choices.

11. Website use and intellectual property

You must not use our website to commit fraud, distribute malware, gain unauthorised access, interfere with its security or infringe another person’s rights.

Website content, branding, photographs and designs belong to us or our licensors. You may browse, share links and keep copies of information for your personal shopping use. Commercial reproduction or exploitation requires permission, except where permitted by law.

We may restrict access where reasonably necessary to address misuse or security risks. Doing so does not remove obligations relating to existing orders or your consumer rights.

12. Reviews and customer content

Reviews must reflect your genuine experience and must not contain unlawful material, another person’s private information or content you are not entitled to share.

If you submit a review for publication, you allow us to display it, with the display name you choose, in the context in which it was submitted. This does not transfer ownership of your content to us. We will seek separate permission before using your photographs or other content in advertising where required.

We may moderate unlawful, abusive, misleading or irrelevant content. We do not remove a genuine review simply because it is negative or change it in a way that misrepresents its meaning.

13. Privacy and external services

Our Privacy Policy explains how we handle personal information. Using the website or accepting these terms does not itself provide consent to optional marketing or tracking.

External websites and independent third-party services have their own terms. Links do not mean that we control those services. This does not exclude our responsibility for services we provide or for providers acting on our behalf where the law makes us responsible.

14. Our responsibility to you

If we breach these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is an obvious consequence or was contemplated by both of us when the contract was made.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights in relation to goods, or anything else that cannot lawfully be excluded or limited.

We supply products for personal use. We are not responsible for business losses, such as loss of business profit or business opportunity, arising from use outside that purpose.

We aim to keep the website available but cannot promise uninterrupted access. Planned maintenance, technical problems or events outside our reasonable control may affect availability. We will take reasonable steps to minimise disruption. Such events do not remove your statutory rights or give us a blanket exemption from responsibility for accepted orders.

15. Complaints and disputes

Please send complaints to info@rmdyclothing.com, including your order details and the resolution you are seeking. You may also write to our registered office.

If we cannot resolve a complaint, we will provide information about an appropriate alternative dispute resolution body and whether we are required or willing to use it, where the law requires this. This does not prevent you from using the courts or other remedies available to you.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts where you live. If you live outside the UK, this choice of law does not deprive you of mandatory consumer protections or court rights available under applicable law.